This article provides the listed domains and IPs (network requirements) that need to be whitelisted for EloView 4 to operate properly
The following URLs need to be whitelisted for devices to operate on the EloView 4 production environment:
| URL | Uses |
|---|---|
| https://secure-api.eloview.com/prod | Token API / OTA updates / OS360 Warranty check - outgoing |
| https://secure-provisioning.eloview.com/prod | Provisioning base URL - outgoing |
| https://secure-broker.eloview.com | MQTT Broker URL |
| https://secure-logs.eloview.com | Upload logs / OTA build and private content – outgoing/incoming |
| https://secure-content.eloview.com | Content icons on device |
| https://secure-auth.eloview.com | Oauth login by device |
The below URLs should also be whitelisted
https://cognito-identity.us-west-2.amazonaws.com/
https://cognito-idp.us-west-2.amazonaws.com/
https://polaris-promote-prod.s3.us-west-2.amazonaws.com
https://polaris-scan-prod.s3.us-west-2.amazonaws.com
TeamViewer (if required)
*teamviewer.com
Cloudfare – CDN (Content Delivery Network):
Please note: These IP's are dynamic and subject to change. It is highly recommended to whitelist by the EloView Domains provided above to avoid any disruptions in service.
104.16.64.227
104.16.61.227
104.16.62.227
104.16.63.227
104.16.60.227
2606:4700::6810:3fe3
2606:4700::6810:3ee3
2606:4700::6810:3ce3
2606:4700::6810:40e3
2606:4700::6810:3de3
• Full access to port 443 and the domain “eloview.com” is required for EloView operation.
• EloView uses “2.android.pool.ntp.org” for NTP traffic. Full access to port 123 is required for NTP.
• EloView-enabled Android devices use “WebSocket” to communicate between device and cloud. Initiation is done by device.
Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article