How can I determine the cause of devices showing as offline in EloView 3 (EV3)?

This article explains how to determine the cause of EloView 3 devices showing as offline.

Network connectivity issues can be difficult to troubleshoot. However, here are some tips on determining the root cause of the issue.

1. Connect the device to a different network (ie. Hotspot, other WiFi, etc.. )

a. If the device status changes to ‘Online’, then your network team will need to implement the changes needed from this article.
b. If the device still shows as offline, then proceed to step 2.

2. Verify your device is not in Core mode or Android Home mode.

a. This padlock symbol will appear if the device is in Core mode. To fix this, a connect or control license will need to be purchased and applied to the device.

b. To ensure that your device is not in Android Home mode, please follow the instructions in this article.

c. If neither of the above suggestions apply, proceed to step 3.

3. This step will require some intervention from your network team. Suggestions for further troubleshooting would include tasks such as port testing, pings, traffic observation, etc..

Finally, if you require additional assistance, please reach out to the Elo Support team.

Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article

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This article explains how to determine the cause of EloView 3 devices showing as offline.