This article provides steps to successfully integrate SOTI on your Elo I-Series 4.0 device.

Device Preparation

New Out of the Box I-Series 4.0 Device
1. Plug in and turn on I-Series 4.0 Device. When the Enrollment screen appears, choose "Enroll with GMS" then skip down to the SOTI MobiControl Integration section of this article.



I-Series 4.0 Devices Enrolled with EloView
(SOTI integration requires devices to be enrolled through Google and not EloView)

1. On the device, Press HOME+POWER to enter the EloView Control Panel. 
2. Tap the screen to enter the Control Panel Password.
3. Tap the Menu button in the top right.
4. Tap the Admin button
5. Enter Admin password
6. Tap Settings
7. Tap Android Settings
8. Tap System Advanced Reset Options Erase all data (factory reset)
9. When the device reboots, select "Enroll with GMS" to proceed.
 
SOTI MobiControl Integration

1. On Elo I-Series desktop, tap anywhere on the "Hi there" (welcome screen) 6 times. 



2.  A QR code reader will be launched automatically. 



3.  Scan the QR code.

• There are 2 different methods available for QR code generation:
• Option 1 – User can use SOTI Stage Programmer application to generate QR code. (Preferred)
• Option2 –User can generate the QR code using any online QR Code generator, such as Web Toolkit Online. 

4.  The setup wizard automatically downloads the SOTI MobiControl agent and automatically configures all data specified in the generated QR code.

• Additional resources for SOTI QR Code Generation:
  • MobiControl Stage from SOTI (.pdf)
  • MobiControl Stage Programmer from Google Play Store

Install Android Enterprise Plugins

1. Go to the SOTI MobiControl Device Agent Downloads page
2. Click on Android Enterprise Agent and Plugins then select “Elo iSeries 4.0 display” from the Manufacturer dropdown list.


3. Select Download to download a SOTI MobiControl package file (.pcg) to your computer.
4. Upload the .pcg file to your SOTI MobiControl instance.
5. Distribute the Android Enterprise plugin package to your Android Enterprise devices using a profile.

• Alternatively, you can also inject the device OEM plugins directly in the enrollment rule within the SOTI Manager.. 

Troubleshooting Enrollment Issues

1. It is recommended you are running V15 or higher of the SOTI Admin Portal.
2. Make certain you have available licenses to allow enrollment of a new device.
3. Ensure your portal is configured to enroll devices as Android Enterprise and not legacy Android. If not properly configured, you may encounter issues after scanning the QR code. Please refer to SOTI article HERE.

• If you continue to have enrollment issues, please reach out to the SOTI Support Team.

4. Android 10 devices have changed from SHAR-1 certificate support to only SHAR-2 so if you have no other devices enrolled on the Android 10 platform this could be causing issues. 
5. In the Add Devices Rule section, ensure you have the highlighted Enroll on SafetyNet Attestation Failure box checked. If unchecked, this can cause enrollment failures.