Understanding AUR: Elo Advance Unit Replacement Warranty Program
Audience: Public / Elo Customers, IT Administrators, Resellers & Integrators
Article Type: Warranty Services & Support Program Overview
What Does AUR Stand For?
AUR stands for Advance Unit Replacement.
The Elo Advance Unit Replacement (AUR) Program (available across the United States and Canada) is an upgraded enterprise warranty coverage service engineered for mission-critical operations where maintaining business continuity and achieving near-zero system downtime are essential.
Key Program Features & SLA
| Service Feature | Program Details |
|---|---|
| Expedited Replacement | Eligible hardware replacement units are dispatched via priority carrier to arrive within one business day following RMA approval. |
| Zero Wait for Repairs | Unlike standard Depot Repair (where the defective unit must first be shipped, inspected, and repaired), AUR ships the replacement device immediately so you can swap hardware on-site before returning the defective item. |
| Prepaid Return Logistics | Replacement shipments include packaging and a prepaid return shipping label to easily return the defective unit back to Elo. |
Program Terms & Detailed Guidelines
For full program terms, conditions, and step-by-step RMA submission instructions, visit:
✔ Recommendation: Attach an Advance Unit Replacement (AUR) warranty upgrade during point-of-sale hardware procurement to ensure immediate business continuity for retail POS registers, healthcare terminals, and interactive self-service kiosks.
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