Where can I find details regarding EloView support for Android 4.x and 5.x-based devices?
Elo announces the end-of-support dates for our Android 4.x and 5.x-based devices on our EloView SaaS platform. Customers with active EloView agreements will continue to receive support from Elo Touch Solutions’ Applications Engineering and Support (AES) Team as shown in Table 1 of the EoL bulletin.
Table 1 describes the end-of-support milestones, definitions, and dates for the affected product(s). Table 2 lists the products affected by this announcement.
Table 1. End-of-Support Milestones and Dates for Android 4.x and 5.x-based devices on EloView
| Milestone | Definition | Date |
|---|---|---|
| End-of-Support Announcement Date | The date the document that announces the end-of-support and end-of-life of a product is distributed to the general public. | November 30, 2020 |
| End-of-Support for OS & SEC SW Updates |
The last date to receive applicable OS & SEC SW Updates for the product as entitled under EloView Master Services Subscription Agreement For more information, go to: https://docs.elotouch.com/EloView_MSSA.pdf https://docs.elotouch.com/EloView_Additional_Terms.pdf |
December 31, 2020 |
OS & SEC SW = Operating System and Security Software
Table 2. Product Affected by This Announcement
| Device Family | Hardware Status | Android Version | Latest Elo Device OS Release |
|---|---|---|---|
| I-Series 1.0 | Discontinued February 2018 | 4.4.2 AOSP | 1.44.10 |
| PayPoint for Android | Discontinued February 2018 | 4.0.4 AOSP, with upgrade path to 5.0.2 | 2.4.51 |
| Android Computer Modules (AECM) | Discontinued February 2018 | 4.4.2 AOSP | 1.15.1028 |
Product Migration Options
Elo Touch Solutions customers using these products should evaluate the following products as alternatives: I-Series 2.0 and I-Series 3.0 respectively. For more information, go to: https://www.elotouch.com/touchscreen-signage.html
Elo's E-Waste Recycling Program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Elo Touch Solutions equipment and its associated brands and subsidiaries. For more information, go to: https://myelo.elotouch.com/support/s/article/Elo-s-E-Waste-Recycling-Program
For More Information
For more information about the Elo Touch Solutions Product Warranties, go to:
https://www.elotouch.com/services/elocare
Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article