Skip to main content
Elo - Technical Support Help Center home page
Products
Mobile Computers Monitors POS Terminals Touchscreen Computers Open Frame Touchscreens Touchscreen Signage Medical-Grade Touchscreens Touchscreen Components Touchscreen Display Modules Accessories EloView® Elo Pay
Explore all products Explore custom products
Solutions
All Solutions Essentials for Android Point-of-Sale Self-Service Retail Restaurant/QSR Grocery Healthcare Gaming Touchscreen Signage Corporate Industry 4.0 Embedded OEM Solutions
Explore all solutions Get in touch
Services
EloCare℠ OS 360 Advance Unit Replacement Accidental Damage Protection Extended Warranty On-Site Exchange Out of Warranty Battery Replacement Professional Services
Check warranty status Return and Repair Policy
Support
Help Center Knowledge Base Submit a Ticket Services Portal
Browse Support Open a Ticket
New Ticket How to Buy
Products
Mobile Computers Monitors POS Terminals Touchscreen Computers Open Frame Touchscreens Touchscreen Signage Medical-Grade Touchscreens Touchscreen Components Accessories EloView® Explore all products
Solutions
All Solutions Essentials for Android Point-of-Sale Self-Service Retail Restaurant/QSR Grocery Healthcare Gaming Touchscreen Signage Explore all solutions
Services
EloCare℠ OS 360 Advance Unit Replacement Extended Warranty On-Site Exchange Out of Warranty Check warranty status
Support
Help Center Knowledge Base Submit a Ticket Services Portal

Search

Welcome to Elo Support

Drivers, Product Info, Technical Answers and more.

Why is my device not showing online in EloView even though it has internet connectivity, EloView 3 (EV3)?

This article describes why a device may not showing online in EloView even though it has internet connectivity.

If your Elo device is not showing online in EloView even though it has internet connectivity, see below for possible causes.

1. Is your device in EloView mode or is it in Android Home mode? 

a. If device is in Android Home mode, it will not show in EloView. To fix this, you will need to reset the device and enable EloView mode - see how here. 

2. Have you whitelisted the necessary IP's and domains?
a. See our article, EloView Network Requirements, for details on IP and domain whitelisting to communicate with EloView

Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article