This article explains how to remotely retrieve device logs from the EloView 3 Portal

Steps for retrieving device logs using EloView 3 Portal can be found below.

1. Login to the EloView website – https://manage.eloview.com

2. In the “Devices” section, select the appropriate device from the Device List 

3. On the “Software” page, click the Upload Logs button

4. Specify a date range for the logs OR select to upload all logs. 
    * Note: the “All Logs” options will delete the logs after upload. 

5. Click the Confirm button 
    * Note: it may take a few minutes for the logs to upload from the device to the EloView Cloud Portal. If necessary, refresh the page. 

6. Click the Logs Available button 

7. Click the Zip button to download the logs as a zip file. 

8. After unzipping the file, the logs are available for viewing.