This article explains how to review logs downloaded from EloView 3

Using a File Search Utility
1.  You will need a way to quickly search the data stored inside multiple log files at once.  For Linux or Mac users, the built-in grep command-line utility is a good option.  For windows users, there many third-party grep utilities available, such as AstroGrep.  To learn more about using the grep command or regular expressions for searching, go here 

Gathering detailed information about the problem
2. Before getting into the data logs, work with the appropriate users to gather some basic information about the problem. 

Reviewing the logs
3. Upload/download the logs from the EloView web portal

 

Common Keyword Searches:
OTAMANAGER: Local Version|server Version

• To check the EloView version running on the device and server:

Installed Apk pkgVersion

• To check the app version currently running

getDownloadStatusByName

• To check app download status

messageCode    

• To see all messages codes

messageCode: 1

• To see is your app is successfully running

setCurrentPlayingContent: true :applicationName: MyPOSApp :messageCode: 1 To see when a given application was launched
messageCode: -1000       To see if your app is unable to launch
messageCode.-2              To see if there is a file checksum mismatch
messageCode: -1004       To see if there is a corrupt APK
LastRebootTime               To see reboot-related events
Peripheral
                
For hardware-related issues

DATA_RESET      

• To see enterprise reset-related events launchDemoApp videoCode [errorScreen]            
• To see when device is displaying the “Excuse Us…” error screen

Miscellaneous Fixes

Reboot the device

• Restarts processes and apps.  Frees up memory that might have been clogged.

Check the internet connection

• Poor and sluggish Internet connection can force an app to crash or freeze. This is usually the case with poorly coded apps. Some apps work great when the Internet connection is stable and strong, for instance, when you are connected to a home or office Wi-Fi. But if you are using an app when connected to Wi-Fi and switch to 3G, the app may freeze or crash.

Clear cache and data

• Over time, the cache will pile up, and you may notice the app is running slow or freezing or crashing frequently.

Uninstall all unnecessary applications

• To free up space and to eliminate any potential conflicts

Update EloView

• May be a known issue that has been fixed a more current version of EloView

Enterprise Reset

• An Enterprise Reset will erase all existing data stored on a device, including downloaded applications.  Afterwards, the device will run the Auto Provisioning process again to automatically configure the device settings and install all required applications.  Though a data reset can help fix issues or restore settings, it should be performed with caution