This article explains how to download or view device logs from EloView 3

Data logs provide fine-grained data that can be used for troubleshooting purposes. With EloView, you have remote access to all the logs for each managed device. By default, 72 log files maximum are retained. After that, the system will overwrite the earliest logs with newly-generated ones. For this reason, higher-numbered logs may not necessarily be the most current logs. It is highly-recommended that you check the time-stamps within each log to confirm.

Remotely Accessing Device Logs
1. Login to the EloView website – https://manage.eloview.com



2. In the “Devices” section, select the appropriate device from the Device List



3. On the “Software” page, click the Upload Logs button



4. Specify a date range for the logs OR select to upload all logs.
 Note: the “All Logs” options will delete the logs after upload.

5. Click the Confirm button
 Note: it may take a few minutes for the logs to upload from the device to the EloView Cloud Portal. If necessary, refresh the page.


6. Click the Logs Available button



7. Click the Zip button to download the logs as a zip file.



8. After unzipping the file, the logs are available for viewing.