This article provides the Elo PayPoint Plus Printer Information

Below is information around the Elo PayPoint Plus Printer

Printer Paper

The register receipt printer operates using heat, and not with ink. Printer paper compatible with the Elo PayPoint Plus receipt printer are as follows:

• Type: Thermal Paper
• Paper width: 80 mm (58 mm with paper roll guide installed)
• Printing width: 72mm (50.8mm with paper roll guide installed)
• Roll Diameter (maximum): 80 mm
• Thickness: 0.053 – 0.085 mm

To change the paper for the Elo PayPoint Plus register receipt printer:

1. Ensure that the register display head is flipped away from the receipt printer (in customerfacing view).

2. Pull the receipt printer head release lever to release the printer head cover.

3. Lift printer head cover.

4. Take out the roll of used printer paper, and replace with new roll of printer paper. Make sure that the paper is placed and positions in the correct orientation, as shown below.



Installing Paper Roll Guide

To operate printer with a 58 mm width receipt paper roll, install paper roll guide as follows:

1. Insert the paper roll guide along the groove of the body

• Note: Securely insert into the groove marked with “∆ 58” 

2. Secure the paper roll guide by pressing on it until it clicks in place.



Cleaning and Care of Printer

The following tips will help maintain optimal performance of your Elo PayPoint Plus register receipt printer:

• Do not pull any paper that is ejected from the printer.
• Do not touch the printer roller or thermal head surface with bare hands. In the case of contact between printer roller or thermal head and hands, clean the roller and/or thermal head surface with alcohol, as specified in the latter parts of this section herein.

Note: Contaminating heating elements with any oil or grease (e.g. oil from hands) may shorten the life of the thermal head.

• Turn off printer before performing maintenance on it.

Prior to cleaning the PayPoint Plus register receipt printer, ensure that the register display head is flipped away from the receipt printer (in customer-facing view). Pull the receipt printer head release lever to
release printer head cover and access the different printer components listed in Figure 4 above.
Guidance on how to clean the printer photo-sensor, thermal head, and roller are as follows:

1. Roller (Platten)
It is recommendable to clean the printer roller once every 6 months. To do so:

2. Paper holder and its surrounding area:
It is recommendable to clean the paper holder and its surrounding area once every 6 months. To do so:

Thermal head

It is recommendable to clean the printer thermal head once every 6 months. To do so:

Note: Do not clean thermal head immediately after printing, as thermal head may be hot. Be careful of static electricity while cleaning the thermal head. Static electricity can damage the head.




Clearing Paper Jam

In case of paper jam, open the paper jam printer door (highlighted in light gray outline below) to clear paper jam. Open paper jam printer door by exerting upward pressure on side rib (highlighted by blue arrow below). If unable to unlatch door using finger force, use an aparatus (e.g. coin) to gently exert an upward lever force to the side latch.

After removing the paper jam door, rotate the knob to clear the paper jam. Once the paper jame is cleared, replace the paper jam door.