This article provides information on known good 3rd party USB-C cables that will work with Elo products
From time to time we receive requests asking about compatible 3rd party USB-C cables. The recommended USB-C cable for all Elo USB-C equipped products is the Elo manufactured cable P/N:E710364
As of this writing, the below two 3rd party cables have been tested with Elo products and proven to deliver power, video, and data on Elo USB-C equipped products:
- Anker Thunderbolt 3.0 Cable 2.3 ft, Model #A8858011
- Anker Thunderbolt 4 Cable 2.3 ft, Model #A8859011
These were tested on the below Elo products:
- EloPOS System, E442365, EPS15E5-2UWA-1-MT-8G-1S-W1-64-BK-NS-EXP
- I-Series 4.0 Standard: E390075: ESY15I1-2UWD-0-4G-6E-AQ-GMS-BK-NS
If you try the above cables and are not receiving video, power, and data, please refer to our Knowledge Article, "USB-C and Thunderbolt Power Delivery"
Also, for Android systems, see our Knowledge Article, "Using Secondary USB-C monitor with Android I-Series 4.0"
More 3rd party cables will be tested in the future and added to this article.
Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article