This article explains how to resolve an issue where the EloView 3 login URL does not function properly after a user logs out.

Issue

After logging out of EloView 3, customers may encounter a broken or unresponsive login page when using the previous URL format:

Note: Refreshing the browser does not resolve the issue.

Cause

A recent update to the EloView portal changed the login URL structure. The old session-specific login path may no longer redirect correctly.

Resolution

To fix the issue:

1. In your browser’s address bar, type:

    

   manage.eloview.com

2. Press Enter.

This will redirect you to the correct updated login page:

You should now be able to log in as normal.