This article provides the temporary process do to ensure devices connect to the EloView 4 portal

Welcome to EloView 4!

EloView 4 customers who signed up for an account at https://secure.eloview.com (or have recently been migrated) will need to follow the process below to ensure their Elo Android devices connect to their new account. 

Background
Current Elo Android devices are designed to point to the original EloView portal. The process below will ensure the correct changes are made to your device(s) so that they will connect to your EloView 4 account by default.

An automated process will be available in the near future.

EloView 4 Device Enrollment Process (New Customers)
 

1. After signing in to your new EloView 4 account using Admin credentials, make certain your devices are powered on and connected to your network. 
2. Gather the serial numbers of each device and then add each device to your EloView 4 portal on the Devices page, using each device's serial number. (Note: The device's 'Status' will show 'Offline' until this process is fully complete.) 
3. Gather your account OrgID by:
   1. Clicking the down-pointing arrow in the top right corner of the screen and then select Account. 
   2. Near the top right of the screen, click on the Settings cog.
   3. Click Edit and then scroll to the bottom of the page.
   4. Highlight and copy the OrgID (To be pasted in the following step).
4. Next, send an email to support@elotouch.com with the subject "New EloView 4 Devices" and include all device serial numbers and your OrgID. Reference you have created a new EloView 4 account and require your devices be transitioned to your new account. 
5. Please ensure all devices remain powered on and connected to your network. 
6. Elo Support will update your device(s) and make the needed change to the image. Devices may reboot multiple times prior to completion - this is expected. 
7. When you receive an email from Elo Support notifying you that the process is complete, please verify in your EloView 4 portal that devices are now 'Online'. 
8. Respond back to your Support contact via the existing email chain with confirmation. 
9. Update your device content as needed. 

Repeat the steps above for any additional devices that you would like to add to your EloView 4 account.

If you have any questions or need additional assistance, please contact us at support@elotouch.com.