How to Reset Multi-Factor Authentication (MFA) Credentials for EloView 3 Users
Audience: Public / Elo Customers, Account Administrators & IT Support
Article Type: User Account Management & Security Administration Guide
If an EloView® 3 user loses access to their authenticator app, replaces their mobile device, or is locked out of their account, an organization administrator can reset their Multi-Factor Authentication (MFA) credentials directly from the EloView cloud portal.
🔐 Administrative Permission Prerequisite:
To reset MFA for another user, your EloView account must have Admin status or belong to a custom role with MFA Reset permissions enabled.
Reference: User Roles & MFA Management Permissions in EloView
Step-by-Step MFA Reset Procedure
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Sign in to the Portal: Log in as an Administrator (or authorized security user) to the EloView Portal:
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Open User Management: In the upper right-hand corner of the portal header, click Accounts and select Manage Users:
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Select Target User: Locate the user account under the Users List table and check the box in the Reset MFA Credentials column next to their name:
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Apply Settings: Scroll to the bottom of the page and click Apply to finalize the reset:
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