How to Configure User Permissions for MFA Reset in EloView 3

Audience: Public / Elo Customers, Account Administrators & IT Support Leads

Article Type: Security Administration & User Role Management Guide

In EloView® 3, organization administrators can delegate user management authority by granting specific users the permission to reset Multi-Factor Authentication (MFA) credentials. This allows designated helpdesk technicians or team leads to unlock user accounts without requiring full tenant administrator access.

Step-by-Step Configuration Procedure

1. Sign in to the Portal: Log in as an Admin to the EloView Portal:

   

2. Navigate to User Management: In the upper right-hand corner of any screen, click Accounts and select Manage Users:

   

3. Edit User Account: On the right-hand side of the Manage Users page, locate the user you wish to grant permissions to and click the Pencil Icon to edit:

   

4. Toggle Reset MFA Permission: Under the Allow Permissions section, locate the Reset MFA toggle switch:

   • To Enable: Toggle the switch to the right (Enabled).
   • To Disable: Toggle the switch to the left (Disabled).

   

5. Save Changes: Scroll toward the bottom of the Permissions list and click Done to apply the updated privileges:

   

Related Articles & Documentation

• How to Reset MFA Credentials for EloView 3 Users
• Available User Roles & Permissions in EloView 3
• Overview and Best Practices for MFA in EloView