This article explains how to setup/configure and use Remote Control/TeamViewer Unattended in EloView 4

EloView has partnered with TeamViewer* to allow remote access to managed devices (both attended and unattended) This allows you to access the device control panel, view a list of currently running apps and processes, and much more. Please reach out to your assigned Solutions Architect or Account Representative to enable the “Remote Control” setting to push down the required TeamViewer applications (APKs) in the background. Below are additional instructions needed to enable the “Remote Control” setting to automatically push down the required TeamViewer applications to your device in order to remotely access a device.

*TeamViewer license is not included with EloView. To integrate TeamViewer with EloView a TeamViewer license is required. Please reach out to TeamViewer if you do not already have one: https://www.teamviewer.com/en-us/
 
Important Note: TeamViewer is supported ONLY for Elo Android devices running Android 7.1.2 AOSP, Android 8.1.0 AOSP, Android 10 and 12. Support for Android 8.1.0 GMS devices is supported on devices running EloView device software version 4.60.24 and later. Please ensure your device is running the most up-to-date version of EloView device software for full compatibility and best user experience.

Remotely Accessing Devices (Remote Control Enabled)

1. To make use of this functionality, you will need an active license to TeamViewer.  For more information, go to the TeamViewer website - https://www.teamviewer.com
     
2. Contact your Elo assigned Solutions Architect or Account Representative to request that the “Remote Control” feature be enabled for your EloView 4 account.
     
3.  Login to the EloView 4 website – https://secure.eloview.com

 

4.  Click  Accounts in the upper right corner.



5. Next, click the settings cog in the upper right corner of the Account page. 


 
6. Click Login With TeamViewer in the bottom left of the Account Details Page and login with your TeamViewer credentials in the new window. Make sure to allow Access to TeamViewer for EloView. 



IMPORTANT NOTE: TeamViewer Unattended access in EloView is supported for the following license types: Corporate, Tensor, Tensor Basic, Tensor Pro, Tensor Unlimited, and Free (30 days only). Be certain your TeamViewer license type is configured appropriately.  

7. Once your TeamViewer account is successfully activated with EloView, the Account Details will properly reflect your login credentials for TeamViewer in the bottom right corner of the Info screen. 

• NOTE: Users must have the read content permission to be able to use remote control.

8. In the Devices section, select the appropriate device from the Device List that you wish to enable Remote Control for TeamViewer. 



9. On the Device Details page, go to Settings page, click the Edit button

10. Toggle the Remote Control switch and then select a TeamViewer version.



11. Click the Apply button when finished.

• The remote device will automatically download and install the TeamViewer Quick Support application required for remote access. This can take a few minutes based upon network connection speed. 
     
12. On the Info tab of the Device Details page, locate Launch TeamViewer and click it to begin your TeamViewer Remote Control Session.  You may need to allow your browser to always allow pop ups from EloView.  IMPORTANT NOTE: when using the EloView Remote Control functionality, you must use the Launch TeamViewer Session link within EloView to remotely connect to an Elo Android device. Using the TeamViewer application (computer or mobile) to begin an unattended remote access session is NOT supported. Users must have the read content permission to be able to use remote control.

 

13. You now have full remote access to the EloView device using TeamViewer.