This article explains how to setup/configure and use Remote Control/TeamViewer in EloView 4

EloView has partnered with TeamViewer* to allow remote access to any managed device (both attended and unattended) This allows you to access the device control panel, view a list of currently running apps and processors, and much more. Please reach out to your assigned Solutions Architect or Account Representative to enable the “Remote Control” setting to push down the required TeamViewer applications (APKs) in the background. Below are instructions are enabling the “Remote Control” setting to automatically push down the required TeamViewer applications in order to remotely access a device.
*TeamViewer license is not included with EloView. To integrate TeamViewer with EloView a TeamViewer license is required. Please reach out to TeamViewer if you do not already have one: https://www.teamviewer.com/en-us/
 
Important Note: TeamViewer is supported ONLY for Elo Android devices running Android 7.1.2 AOSP, Android 8.1.0 AOSP, and Android 10. Support for Android 8.1.0 GMS devices is supported on devices running EloView device software version 4.60.24 and later. Please ensure your device is running the most up-to-date version of EloView device software for full compatibility and best user experience. 
Remotely Accessing Devices (Remote Control Enabled)

1. To make use of this functionality, you will need an active license to TeamViewer license.  For more information, go to the TeamViewer website - https://www.teamviewer.com
     
2. Contact your Elo assigned Solutions Architect or Account Representative to request that the “Remote Control” feature be enabled for your EloView account.
     
3.  Login to the EloView website – https://secure.eloview.com/


4.  Click the dropdown menu in the top right corner of the screen followed by Account.

5. Click the Settings cog to access Account Details.

 
6. Click Login With TeamViewer and login with your TeamViewer credentials in the new window.  Make sure to allow Access to TeamViewer for EloView. 

IMPORTANT NOTE: TeamViewer Unattended access in EloView is supported for the following license types: Corporate, Tensor, Tensor Basic, Tensor Pro, Tensor Unlimited, and Free (30 days only). Be certain your TeamViewer license type is configured appropriately. 

 

7. Once your TeamViewer account is successfully activated with EloView, the screen in step 6 should update to similar to this:

 

• NOTE: Users must have the read content permission to be able to use remote control.

8. In the Devices section, select the appropriate device from the Device List


9. On the Settings page, click the Edit button


10. Enable the Remote Control setting and select a TeamViewer version.



11. Click the Apply button when ready.
• The remote device will automatically download and install the TeamViewer Quick Support application required for remote access.
     
12. On the Details page, look to the bottom of the Site Address section.  Click the Team Viewer Launch TeamViewer Session link.  (You might have to click to always allow pop ups from EloView).  IMPORTANT NOTE: when using the EloView Remote Control functionality, you must use the Launch TeamViewer Session link within EloView to remotely connect to an Elo Android device. Using the TeamViewer application (computer or mobile) to begin an unattended remote access session is NOT supported. Users must have the read content permission to be able to use remote control.

 

13. You now have full remote access to the device using TeamViewer.