This article explains how to access the device logs in EloView 4

Steps for retrieving device logs using EloView Portal can be found below.

1. Login to your EloView account https://secure.eloview.com/



2. In the “Devices” section, select the appropriate device from the Device List 



3. On the “Software” page, click the Upload Logs button



4. Specify a date range for the logs OR select to upload all logs.
    * Note: the “All Logs” options will delete the logs after upload. 



5. Click the Confirm button 
    * Note: it may take a few minutes for the logs to upload from the device to the EloView Cloud Portal. If necessary, refresh the page. 




6. Click the Logs Available button 



7. Click the Zip button or the .zip file name to download the logs as a zip file. 





8. After unzipping the file, the logs are available for viewing.