This article explains how Device Logs work in EloView 4 and how they can be used for troubleshooting.

Overview

EloView provides remote access to detailed log files for each managed device. These logs are essential for diagnosing issues related to device behavior, network status, app performance, and more.

Key Details

• Up to 72 log files are retained per device.

• Once the limit is reached, older logs are overwritten by new ones.

• Higher-numbered logs are not guaranteed to be the most recent—logs are numbered in sequence, but overwrites occur based on file age, not number.

• Always check the timestamp within each log to ensure you're reviewing the correct data.

Tip: Download important logs promptly to avoid loss due to automatic overwrite.