This article provides EloView 3 admins which items need to be addressed prior to EloView 4 migration

Thank you for your interest in migrating to EloView 4!

The below information is provided to help you prepare for the migration of your existing EloView 3 account and devices to the new EloView 4 platform. With Assisted Migration, we work closely with you and your team to properly prepare, plan, and once ready, even complete your migration for you.

The process follows a general timeline of:

1. Preparation (see info below) 
2. Planning and schedule 
3. Migration (your EV3 account will be locked and devices migrated overnight)
4. Device and content validation
5. Temporary Provisioning process

Please review the below information and address each of the items prior to moving forward with EloView Assisted Migration. 
 

• Verify that you have access to your EloView 3 Account Admin email address
  • You can verify your Account Admin by logging into your EloView account and then going to Accounts and then Manage Users
  • If determined that your Account Admin needs to be changed, please email support@elotouch.com with your OrgID, new Account Admin name, and new Account Admin email address
• Review your EloView 3 account details
  • Ensure the new EloView 4 Network Whitelisting requirements have been fulfilled (details can be found here )
  • Determine if your content has any reliance upon EV3 based data (use of hardware_id, etc) and share with your Elo technical contact 
  • For users with Sub Accounts, gather each sub account's OrgID and device count
  • SAML users should begin planning for a secondary SAML instance to be used in EV4 as you cannot use the same SAML instance for both platforms simultaneously 
  • If using TeamViewer, gather your TeamViewer credentials (you will need to add these to your EloView 4 account post migration)
• Update existing EloView 3 devices to the minimum required OTA for migration
  • Each device in your EloView 3 account must meet minimum OTA requirements prior to migration
  • Minimum device OTAs listed below
    • 2.0 AOSP Android-7 = 3.64.87    
    • 3.0 AOSP Android-8 = 4.64.80+a  
    • 3.0 GMS Android-8 = 4.64.120  
    • 4.0 Value Android 10 = 5.000.029.0067+/av (recommended build for A10 4.0 devices)
    • 4.0 Performance Android 10 =5.000.029.0041+p/ap (recommended build for A10 4.0 devices)
    • 4.1 Performance Android 12 =  6.000.004.0085+p/ap (BSP: 6.000.004.0060+p+p/ap)
    • 4.1 Value Android 12  =   6.000.004.0098+v/av (BSP 6.000.004.0075+v/av)
• EloView 4 Education and Prep
  • Contact your Elo technical representative to schedule an EV4 training session
  • Additional EV4 knowledge articles can be found here
  • Once EV4 training is complete, work with your Elo technical representative to schedule a pre-migration review
  • Post migration you will need to temporarily follow a new device provisioning process. Details can be found here. Be sure to read thoroughly and speak with your Elo contact to help answer any questions.  

Please do not hesitate to reach out to your Elo support representative or email us at support@elotouch.com if we can help answer any questions.