This article explains how to review logs downloaded from EloView 4

The steps below will guide you through the process of reviewing logs downloaded from EloView.
Logs are helpful for understanding usage and troubleshooting potential issues with devices or applications. 
 

Using a File Search Utility

1. Select a Search Utility:

   • For Linux or Mac users, the built-in grep command-line utility is a good option.

   • For Windows users, there are many third-party grep utilities available, such as AstroGrep. To learn more about using the grep command or regular expressions for searching, click [here].

Gathering Detailed Information About the Problem

2. Collect Basic Information:

   • Describe the problem: What were you trying to do?

   • Steps to reproduce: What steps are needed to reproduce the problem?

   • Time and location: When and where did the problem occur?

   • Actions leading to the problem: What actions led up to the problem?

   • System behavior: Were there any unusual system behaviors before and after the problem occurred?

   • System environment: What is the software and hardware configuration of the system?

Reviewing the Logs

3. Upload/Download Logs:

   • Access the EloView web portal to upload or download the logs.

   • Choose the Date range

   • Click Submit

   • Click on the Export icon

   • Save the Log file to a location on your pc

   • Open Log file to read

Common Keyword Searches

• OTAMANAGER: Local Version | server Version

  • Check the EloView version running on the device and server.

• Installed Apk pkgVersion

  • Verify the app version currently running.

• getDownloadStatusByName

  • Check the app download status.

• messageCode

  • View all message codes.

• messageCode: 1

  • Confirm if your app is successfully running.

• setCurrentPlayingContent: true :applicationName: MyPOSApp :messageCode: 1

  • See when a specific application was launched.

• messageCode: -1000

  • Check if your app is unable to launch.

• messageCode: -2

  • Identify file checksum mismatches.

• messageCode: -1004

  • Detect corrupt APKs.

• LastRebootTime

  • Review reboot-related events.

• Peripheral

  • Investigate hardware-related issues.

• DATA_RESET

  • Examine enterprise reset-related events.

• launchDemoApp videoCode [errorScreen]

  • Determine when the device is displaying the "Excuse Us..." error screen.

Miscellaneous Fixes

• Reboot the Device

  • Restart processes and apps, freeing up clogged memory.

• Check the Internet Connection

  • A poor or unstable Internet connection can cause apps to crash or freeze. Ensure a stable connection, especially when switching between Wi-Fi and mobile data.

• Clear Cache and Data

  • Over time, accumulated cache can slow down, freeze, or crash apps. Clearing it can improve performance.

• Uninstall Unnecessary Applications

  • Free up space and eliminate potential conflicts.

• Update EloView

  • Ensure you have the latest version, as updates may fix known issues.

• Enterprise Reset

  • This will erase all existing data, including downloaded applications. The device will then run the Auto Provisioning process again to automatically configure settings and install required applications. Perform this with caution as it will delete all data on the device.