This article explains that TeamViewer will need to be reconfigured in EloView after Migration

EloView 4 continues to offer the convenient TeamViewer integration previously available in EloView 3. However, if you are migrating to EloView 4 as an existing user, please be aware that your TeamViewer login credentials will not be included in the migration process. You will need to re-authenticate your TeamViewer credentials in the EloView 4 Account Settings.

This process is required whether you are migrating from EloView 3 or creating a new EloView 4 account.

Steps to Enable TeamViewer Integration in EloView 4
To enable TeamViewer capabilities for your EloView 4 account, please click here and follow the steps outlined in the Knowledge Article.

By completing these steps, you can ensure seamless remote management and support for your devices through the integrated TeamViewer platform.