Recommended MR-4 Update for I-Series 5 Android Devices

This article provides instructions for updating Android I-Series 5 and BackPack 5 devices to MR-4.

❗ Important: Elo strongly recommends updating all Android I-Series 5 and BackPack 5 devices to MR-4 when prompted during initial setup.

The update is automated, requires minimal interaction, and typically completes in five minutes or less.

Devices that remain on MR-2 may experience known issues that have already been resolved in MR-4.

⚠️ Before contacting Elo Technical Support, users should update to MR-4 to determine if the issue has already been addressed.

Devices Recommended for the MR-4 Update

10", 15", and 22" I-Series 5 with Android
15" I-Series 5 Slate with Android (including the EloPOS Z10 with Android kit)
10", 15", and 22" I-Series 5 Steel with Android
Elo Backpack 5 with Android

How to Update Your Device to MR-4

There are several ways to update, depending on how your devices are managed:

1. EloView Devices

If your devices are managed through EloView, you can update via either the Software Update Dropdown or a Custom URL.

Option A: Software Update via Dropdown

Log in to the EloView Portal.
Navigate to Software section under the appropriate device.
Click the Settings cog next to the Update Available button.
Select the MR-4 (7.000.0004.00084+gen5) Software from the Dropdown menu and click Apply.

Reference: How do I apply a specific EloView (EV4) OTA version to a device?

Option B: Software Update via Custom URL

Log in to the EloView Portal.
Navigate to Device Settings → OTA Update Settings.
Paste the Custom URL and apply:

    https://polaris-prod-public-ota.s3.us-west-2.amazonaws.com/systemUpdate/ota-iseries-5_0-perf/7.000.004.0124%2Bgen5p/elo-i-series-5_0-perf-ota.zip
  

Reference: How to install an OTA update to my device from a custom URL in EloView (EV4)

2. Devices Managed via 3rd-Party MDM

For devices managed using solutions like SOTI, VMware, or other MDMs:

Option A: OEMConfig

Use the Auto Update or Custom OTA URL field within Elo OEMConfig to trigger the MR-4 update on your devices.

Reference: OEMConfig Guide - Elo OTA Download

Option B: One-Time OTA During OOBE

You can also apply the update during the Out-of-Box Experience (OOBE):

Power on the device.
On the Network Screen, connect the device to the internet (Wi-Fi or LAN).
When prompted, click Confirm on the One-Time OTA pop-up [Image 1].

One-Time OTA Pop-up

The device will download and install the MR-4 update automatically.
Do not interrupt the process. The device will reboot once the update is complete.

3. Non-Managed Devices

For devices not managed via EloView or MDM, the One-Time OTA during OOBE method applies:

Power on the device.
On the Network Screen, connect the device to the internet (Wi-Fi or LAN).
When prompted, click Confirm on the One-Time OTA pop-up [Image 1].

One-Time OTA Pop-up

The device will download and install the MR-4 update automatically.
Do not interrupt the process. The device will reboot once the update is complete.

⚠️ Note: If you experience any issues after updating to MR-4, please contact Elo Technical Support with details about your device model and the issue encountered.

Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article

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