This article explains the EloView ANDROID_HOME alert, why it occurs, and how to return the device to normal operation.
ℹ Understanding the ANDROID_HOME Alert
The ANDROID_HOME alert is generated when an Elo Android device has been switched from EloView Mode to Android Home Mode directly on the device.
The ANDROID_HOME alert is generated when an Elo Android device has been switched from EloView Mode to Android Home Mode directly on the device.
Symptoms
Customers may notice an event in EloView with the Alert Name ANDROID_HOME, similar to the example shown below.
Cause
This alert occurs when the device has been manually switched to Android Home Mode.
When a device is operating in Android Home Mode, it is no longer managed by EloView and will stop communicating with the EloView cloud platform. As a result, administrators may see the ANDROID_HOME alert in the device event history.
Resolution
To restore device management and communication with EloView, return the device to EloView Mode.
⚠ Important
Devices operating in Android Home Mode cannot be managed through EloView until they are returned to EloView Mode.
Devices operating in Android Home Mode cannot be managed through EloView until they are returned to EloView Mode.
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