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Welcome to Elo Support

Drivers, Product Info, Technical Answers and more.

What are some basic troubleshooting procedures for the Android I-Series?

This article provides some basic troubleshooting procedures for the Android I-Series

Please see the procedures below for basic troubleshooting of the Android I-Series.

Procedure
1. No Power – The Elo Android I-Series does not respond when turning on the system.

a. Check that the power cable is properly connected to the wall and the Elo I-series.
b. Check the power LED status.
             i.  If the power LED is solid white, then the system is ON.
             ii. If the power LED is red, then the system is OFF.
             iii. If the system stays in the OFF state, try the following steps:
1. Unplug the power cable and then re-plug after five seconds
2.  In the case that the power button LED displays solid white light, there may be an issue with the display or LCD backlight.

2. Blank Screen

a. If the power button LED is blinking, the system may be in SLEEP mode. Press the power button to bring the unit out of SLEEP mode.


3.  How to Enter Android Home

a. Enter EloView Control Panel by pressing the Home and Power buttons together on the back of the unit
b. When prompted for password enter: 1elo (Default)*
c. From the Home tab, tap 5 times anywhere in the white area until Android Home button appears
d. Tap Android Home
e. Select “Yes” on the prompt to exit EloView
f.  The unit will reboot to the Android Desktop
g. To restore EloView, perform Backup & reset function from Android Settings, this will erase everything on the I-Series

 
* For EloView accounts created after December 2017, your control panel password is randomly assigned during the signup process. If you do not remember password, it can be obtained from your device’ setting tab on your EloView account.

* For Devices running EloView version 3.26.55 or later, you have the option of choosing between Factory data reset and Factory data reset (EloView).
 
Selecting Factory data reset will perform a full data wipe, but allow your device to remain in Android Home mode
 
Selecting Factory data reset will perform a full data wipe and restore your device to EloView mode

Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article