This article covers why legacy Elo monitors with USB 1.1 do not work with USB 2.0 or 3.0 ports

Customers using legacy USB touchmonitors which are equipped with USB 1.1 touch controllers, may have issues getting these devices to function with newer computers equipped with USB 2.0 and USB 3.0 ports. One possible solution for this is to place a powered USB hub between the monitor and the computer. 

If still unable to get legacy USB 1.1 devices to function on computers with newer USB ports, it is time to update your touchmonitor hardware with newer devices which support these faster connections. Visit the Elo website to browse our product line. https://www.elotouch.com/