Why is my ESY22i2 running Windows 10 disconnecting from the WiFi randomly?

This article explains why an ESY22i2 running Windows 10 might be disconnecting from the WiFi randomly and how to fix it

Please see the procedure below to correct the ESY22i2 disconnecting from WiFi randomly.

Some ESY22i2 units running Windows 10 have presented random disconnecting issues when use the Wi-Fi interface and only thru a full reboot or manual re-connection is able to reconnect to the Wi-Fi service. The solution to correct this behavior is to upgrade the NIC driver and the BIOS of those units.

Procedure to upgrade the NIC driver on a ESY22i2 to version 2024.0.4.106.

Tools Needed:
1. The following material will be required
• USB Thumb Drive
• Driver Update File(s) Package

Steps:
1. Navigate to Device Manager.

a. Press “Win Key” + X on the Keyboard.
b. Click on the “Device Manager” option.

2. Expand the Network Adapters.

a. Right click the Realtek 8821AE Wireless LAN 802.11ac PCI-E.

3. View Adapter Properties.

a. Choose the “Properties” after menu pops up.

4. Upgrade the Driver.

a. Navigate to the “Driver” tab.
b. Click on “Update Driver”
a. Browse the file(s) location on the computer.
b. Install the drivers after the file(s) are selected

5. Verify the driver upgrade.

a. Navigate to the “Driver” tab.
b. Driver version = 2024.0.4.106

TB000046_ESY22i2_WiFi_DRIVER_UPDATE.pdf
400 KB Download

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This article explains why an ESY22i2 running Windows 10 might be disconnecting from the WiFi randomly and how to fix it