This article explains why the Elo driver is being flagged during install
On some Windows systems, the Elo touch driver may be flagged during installation by some anti-virus programs as a vulnerability. It may be pointing to files contained in the Elo Service Reporting driver such as: EloSerRptClient.exe | OpenHardwareMonitorLib.sys | WinRing0.sys
These files do not contain any viruses and are safe; however, if you wish to remove them or are unable to by-pass them to install the driver, see the below steps:
How to Fix
If the Anti-Virus warning cannot be bypassed, there are 2 methods to remove the false vulnerability or WinRing0 component.
- Option 1: In EloOptions.ini, under section [Setup Options], change the value of InstallServiceReportingClient to 0 after download but prior to installing the driver. The ServiceReporting component including WinRing0.sys will not be installed.
- Option 2: Go to Windows Add/Remove Programs and uninstall โElo Service Reportingโ.
Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article