This article describes how to update the Firmware on an Elo IDSx04/54 Series display via a USB Flash Drive.

IDSx04/54 Firmware Update via USB Flash Drive

Supported Models

• Elo 04/54-Series IDS Displays: 3204, 4304, 5054, 5554, 6554

Requirements

• USB Flash Drive
  • FAT32 format
  • Capacity under 32 GB
  • Firmware Update Package (.pkg file) 

1. Prepare the USB Flash Drive

1. Format the USB drive to FAT32.
2. Download the correct Firmware Update Package for your model.
3. Copy the .pkg file to the root of the USB drive.

2. Install the USB Flash Drive

1. Remove the USB (Wi-Fi Adapter) security cover from the display.
2. Insert the prepared USB flash drive containing the .pkg file.

3. Start the Firmware Update

1. Power on the IDS display and wait 40 seconds.
2. Press the OSD button to open the on-screen menu.

3. Go to the Information section and check the IoT FW version to confirm an update is needed.
4. Navigate to Configuration and select FW Update (USB).
5. If both the USB drive and update file are valid, the update will begin.

During update:

• You will see:
  “FW updating, please do not turn off system.”
• The update may take 5 minutes or longer.
  ⚠️ Do not power off or interrupt the process.
  Disruption may render the device unusable.

4. After the Update

1. The display will automatically reboot when the update completes.
2. After the unit restarts, open the OSD menu again.
3. Go to Information and verify the new firmware version.
   Note: It may display x.xxx for up to one minute while the system syncs internally.

Troubleshooting

Issue: “FW Upgrade Failed 0000”

This may occur on firmware versions earlier than IoT FW v0.303 due to a known bug. In this case, only the IoT firmware updates and the Scaler firmware remains unchanged.

Resolution:

1. Disconnect AC power.
2. Reconnect power and turn the IDS device back on.
3. Wait 1 minute, then check the IoT firmware version.
4. If the version is now v0.303 or higher, repeat the USB update process again to update the Scaler firmware.