This article explains the unavailability of screenshot and remote control features on Elo Pay devices

Due to PCI Compliance, Elo's Pay devices are restricted from allowing device screenshots or remote control of the device. There are no work-arounds for this. To learn more about PCI Compliance on Elo Pay Devices, please see: PCI-DSS, ISO 27001, and SOC Compliance Defined

Below shows an Elo Pay Device in EloView. The Activity area is blank.