Elo Technical Support & EloView Email Address Updates

Audience: Public (Customers, Partners, Resellers, and System Integrators)

Article type: Customer Notification / General Information

Why Have Elo Support Email Addresses Changed?

Following the acquisition of Elo by Zebra Technologies, we are unifying our global support systems under the Zebra Technologies domain (@zebra.com).

This transition enables faster response times, improves case tracking, and connects Elo customers directly to Zebra’s global technical infrastructure and customer support resources while maintaining the dedicated Elo expertise you rely on.

New Support Email Directory

Please update your address books and contact records with the new Zebra email addresses for technical assistance:

Frequently Asked Questions (FAQ)

Will my email still go through if I send it to the old address?

Yes. Automatic forwarding is in place for a transition period to ensure messages sent to legacy addresses are routed to our support specialists without disruption. However, we strongly encourage using the new @zebra.com addresses going forward.

Do I need to update my email security / spam filter settings?

Yes. Outbound replies from our technical support engineers will arrive from @zebra.com email domains. We recommend asking your IT department to add *.zebra.com to your organization's trusted/allowed senders list.

Does this affect my login or account access?

No. Your access credentials, portal accounts (such as EloView), and web-based case submission tools remain fully operational.