This article includes information on the IDS On-Site Exchange (OSE) Program.

Elo offers an optional On-Site Exchange warranty to cover you in the event your device requires service. All you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal and we handle the rest. Our technicians will come out to your location, replace the defective unit and schedule its pick-up and removal to get you up and running in no time.


1 On-Site Exchange is complimentary for Large Format Signage in the Continental US as part of the standard three-year warranty. The average turnaround time is three business days. Extended On-Site Exchange coverage may be purchased for Large Format Signage within the Continental US. Conditions of the standard IDS warranty applies.

How OSE Works

1. Request RMA - Request an OSE replacement by submitting a Returned Material Authorization (RMA).
2. RMA Reviewed - Once the request is verified and an RMA number is issued, an Elo representative contacts the customer to arrange the date and time for the exchange.
3. Service Scheduled - Elo dispatches a technician to the customer site at the agreed upon time.
4. Unit Replaced - The technician replaces the defective unit and removes it from the customer site.

Submit an RMA and Request OSE

• Please visit our Service and Repair Portal: https://portal.elotouch.com/ 

Purchasing On-Site Exchange

• On-Site Exchange coverage is complimentary for Large Format Devices in the Continental US. Extended coverage for Large Format Devices is available for purchase wherever Elo Devices are sold. Coverage for other products may be available by request. Please contact your Elo Sales Representative for more information: https://www.elotouch.com/how-to-buy