This article includes information that explains how Elo's On-Site-Exchange (OSE) for IDS products works. 

1. Request RMA - Request an OSE replacement by submitting a Returned Material Authorization (RMA).
2. RMA Reviewed - Once the request is verified and an RMA number is issued, an Elo representative contacts the customer to arrange the date and time for the exchange.
3. Service Scheduled - Elo dispatches a technician to the customer site at the agreed upon time.
4. Unit Replaced - The technician replaces the defective unit and removes it from the customer site.

Submit an RMA and Request OSE
Please visit our Service and Repair Portal: https://portal.elotouch.com/ 

Purchasing On-Site Exchange
On-Site Exchange coverage is complimentary for Large Format Devices in the Continental US. Extended coverage for Large Format Devices is available for purchase wherever Elo Devices are sold. Coverage for other products may be available by request. Please contact your Elo Sales Representative for more information: https://www.elotouch.com/how-to-buy

For more information, visit the Elo Website , or please contact the Elo Touch Solutions distributor that assisted with the original purchase, or Elo Customer Sales and Support at 1-800-557-1458 or CustomerService@EloTouch.com