This article explains how to recover the Operating System on the E-Series 2 device

If for any reason the touch computer's operating system needs to be recovered to FACTORY SETTINGS, you can recover your system by following the procedures below. PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS. Please be sure to completely backup all of your data, settings, and customer-installed software before proceeding.

1. Power off your system completely.

2. Power on your system.

3. When the following screen appears, tap to select “UEFI – Recover Operating System”.



4. The following User Interface (UI) will be presented.



5. Select Restore OS. The system will test your hardware automatically. Once the process completes, click Start button to perform the system recovery function.



6. The following process will reformat the primary hard drive. Please back up your data before performing the recovery process.



7. Once completed, click the Close button. The system will return to the main menu of the Elo Recovery Solution. Then click the Exit button to restart your system.

• NOTE: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software.
• NOTE: The end user must adhere to Microsoft's Licensing Agreement.

Reconfigure COM Port Order
In some cases, Windows may re-arrange the order of E-Series 2 COM ports due to OS recovery, a significant hardware change…etc. When this occurs, Elo provides a COM port rename tool located in “C:\EloTouchSolutions\Peripherals\RS232\COMPortResetUtility\”. Please ensure you execute it as Administrator. The system will reboot and two COM ports will be set to COM1 and COM2.