This article addresses the question about support of 3rd party manufactured products.

Question: I have a touch monitor that was manufactured by someone else besided Elo but it does have an Elo controller in it and uses your drivers, how can I get support?

Answer: Elo only provides technical support for Elo manufactured products with valid Elo serial numbers, part numbers, and model numbers. Elo cannot provide support for 3rd party or non-Elo manufactured products, even if they have been integrated with Elo components such as touch controllers, sensors, or drivers. 

Answers to most common issues with touch monitors can be found on the Elo Support page: https://myelo.elotouch.com/support/s/