Below is information on how to contact Elo Tech Support for assistance with Elo products.

⚠️ Important: Elo Technical Support provides assistance only for Elo-manufactured products. Issues with third-party products are not supported.

When submitting a support request to Elo Technical Support, providing detailed information about your system, setup, and the issue you are experiencing allows our team to resolve your inquiry more efficiently. Include the following information whenever possible:

Serial Number: The 10-character serial number from the barcode on the back of your Elo product.

Cable Connections: Which cables connect the monitor to the PC (e.g., USB, VGA, HDMI, DVI, DisplayPort, RS232).

Non-Standard Connections: Any non-standard components in your setup, such as long cables, extenders, boosters, hubs, KVM switches, splitters, etc.

USB Port Type: The type of USB port being used (e.g., USB 1.0, USB 2.0, USB 3.0).

Operating System: Details of your operating system (e.g., Windows XP, 7, 8, 8.1, 10, Linux, Android, macOS).

Touch Driver: The version of the Elo touch driver installed on your system (e.g., v5.8.2, v6.9.1, v7.0.3).

Issue Description: A detailed description of the problem, including any supporting materials such as screenshots, video clips, or log files.

How to Contact Elo Technical Support

📝 Online Form (Preferred): The fastest and most effective way to reach our Support team is by submitting a request through the Online Support Form. This ensures all necessary information is captured, visible to Support personnel and management, and receives priority handling.

📞 Phone Support: Call +1-844-435-6832 to speak with an available technician. If connected to the Answer Quick service, provide as many details as possible along with your email and a callback number.

📧 Email: You may also email Support directly at Support@elotouch.com. Please note that direct emails may be delayed if flagged by SPAM filters.

We strongly recommend using the online support form for the quickest resolution.