Below is information on how to contact Elo Tech Support for assistance with Elo products.

Whenever submitting a support request to Elo Tech Support, it is helpful to include as much information as possible about your system, setup, and the issue you are experiencing. Below is good example of items to list whenever submitting an inquiry with the Support team.

1. Provide the 10-character serial number from the barcode on the back of the Elo product.

2. Describe which cables are being connected from the monitor to the PC, ie: USB, VGA, HDMI, DVI, DP, RS232

3. List any type of long cables, extenders, boosters, hubs, KVM switches, splitters, etc. that may be in the setup.

4. List which type of USB port you are connecting to, ie: USB 1.0, USB 2.0, USB 3.0

5. Provide details of the Operating System that is being used, ie: Windows XP, 7, 8, 8.1, 10, Linux, Android, Mac, etc.

6. Provide the version of the Elo touch driver installed on the system, ie: v5.8.2, v6.9.1, v7.0.3, etc.

7. Describe the issue in as much detail as possible; provide screenshots, video clips, log files, etc.

To contact Elo Technical Support, see below:

• The very best and fastest way to obtain Elo Technical Support is by filling out the Online Form. This form captures the necessary information to diagnose and provide a solution to problems. It is visible to all Support personnel and Management and will receive priority. 

• You may also call our Support line and speak with an available technician: +1-844-435-6832. If you are connected to our Answer Quick service, please provide them with as many details as possible and also provide your email along with your call-back number.

• Lastly, you can email the Support group directly (Support@elotouch.com). Please understand that direct emails often get flagged in the SPAM filter and replies may be delayed.

The preferred method of contacting support is the online support inquiry form. https://contactus.elotouch.com/technicalsupport