This articles explains what to do when you install a new driver and a message pops up saying another version already exists
Whenever installing a new Elo driver and a message appears stating an Elo driver already exists, please remove; most likely there are remnants of a previous driver install on the system which did not get removed.
To correct for this you will need to perform a manual driver removal, please see the below Knowledge Articles:
- Windows 10 Manual Driver Removal Procedure
- Additional Manual Driver Removal for Windows 10
- Manual Elo Driver Removal Tips for Stubborn Uninstalls
Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article