This article explains the EloProbe utility for in the Elo touch driver

EloProbe is an internal diagnostic tool designed to collect information related to Elo's touch devices for debugging purposes. It performs read-only operations, ensuring no changes are made to the client’s system.

EloProbe is included with several Elo touch drivers. For example, it can be found in the "About" section of the Windows Multi-Touch 9.2.0 driver. 

See below steps for running EloProbe.

1.  Go to the About section of the Elo driver UI and click on "Run EloProbe."

2. The utility scans the system, gathering relevant information and saves it to a .txt file on the PC.

• The default location is: C:\Users\your.name\AppData\Local\Temp

3.  After running EloProbe, navigate to the saved location and open the .txt file.

The .txt file is shown below: 

4. Once you've generated the EloProbe.txt file, please send it to Support@EloTouch.com for diagnostic examination.

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Items Checked by EloProbe Include:

• Driver package version
• Directory of driver files
• System information
• User privileges
• Video display information
• USB device information
• Mouse device information
• COM port information
• Relevant registry settings
• System power status
• USB device parameters
• Device installation parameters
• Running kernel drivers
• Running services
• Running applications
• Power schemes, device sleep/wake capabilities, and configurations
• Environmental variables
• Command system info output
• Installed programs
• Scheduled tasks
• Controller contents