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Welcome to Elo Support

Drivers, Product Info, Technical Answers and more.

Reset Elo Controller Pops Up when Using Ctrl+Keys - Driver and FW Docs

The articles explains what to do when every time you press Ctrl+C to copy and paste something, the Elo Reset Controller dialog box pops up. 

Starting with the Elo 8.x Multi-Touch driver, a keyboard shortcut was added to allow user's to reset the touch controller by double pressing the Ctrl key on a connected keyboard. This sometimes results in the reset occuring when trying to use other Ctrl+ functions such as Ctrl+C to copy and Ctrl+V to paste. 

image.png
The user can disable this function by setting the value of KeyboardResetController = 0 under EloOptions.ini section: [Common Settings] and then reboot the system. Note: EloOptions.ini is located in C:\Program Files\Elo Touch Solutions\EloOptions.ini, as shown [here].

Example highlighted below:

image.png

Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article