This article provides in depth information and details about the use and benefits of Elo's new Support Site

Elo Support Site Overview and Key Features

1. Search and Navigation

The Elo Support site provides a powerful top-level search bar allowing customers to find drivers, articles, firmware, and more by keyword. Content is organized by category for easier browsing, including:

• Certificates and Compliance
• Components, Computers, and Monitors
• Drivers and Downloads
• EloView and Android Devices
• Peripherals and Accessories
• Warranty, Repairs, and Returns
• Technical Glossaries and Definitions

2. Knowledge Base Articles

Articles cover a wide range of topics:

• Step-by-step guides for troubleshooting common issues like touch screen failures, backlight problems, or calibration
• Detailed technical explanations for terms such as DPMS, EDID, linearity, and signal timing
• OS-specific instructions for setting up and using Elo drivers on Windows, Android, Mac, and Linux platforms

3. EloView and Android Support

Dedicated section for EloView (EV4 and legacy) with content focused on:

• Device provisioning, setup, and remote management
• Android Home Mode configuration
• Firmware management and Over-the-Air (OTA) updates
• Developer resources, APIs, and partner program information

4. Downloads and Drivers

Centralized access to the latest:

• Driver packages
• Firmware updates
• OS and calibration tools
• Quick start guides and data sheets
  Organized by product model or category for faster access.

5. Product Bulletins

Product Launch Bulletins (PLB) and Product Modification Bulletins (PMB) provide updates on:

• New product announcements
• End-of-life and product transitions
• Hardware or software modifications

6. Contacting Support

Customers can:

• Submit support tickets via online forms
• Access contact information based on region (US, EMEA, APAC, LATAM)
• Track existing requests using their Zendesk account

7. Video Tutorials (EloTV)

Instructional videos are available for:

• New user onboarding
• Product setup and best practices
• Site walkthroughs, including “How to Use the Elo Support Portal”

Key Benefits

For Customers:

• Rapid self-service with 24/7 access to essential tools and knowledge
• Easy navigation and organized content by hardware, software, or topic
• Accurate, detailed guidance for both novice and technical users

Summary

The Elo Support site serves as a comprehensive resource hub - designed to help customers find answers quickly, download the right tools, and access help when needed. Its structure is ideal for AI-powered support, enabling intelligent self-service and reducing resolution time.