To ensure seamless communication, content deployment, system updates, and remote management, devices running EloView 4 from Elo — Now part of Zebra Technologies require unrestricted outbound access to specific cloud endpoints and network ports.
Important Architecture Note (EloView 3 vs. EloView 4):
Static Armor IP addresses apply strictly to legacy EloView 3 environments. EloView 4 operates on a modern, dynamic cloud-native infrastructure (AWS, Azure, and Google Cloud). Network security policies must allow traffic based on the Fully Qualified Domain Names (FQDNs) and URLs listed below rather than static IP ranges.
Static Armor IP addresses apply strictly to legacy EloView 3 environments. EloView 4 operates on a modern, dynamic cloud-native infrastructure (AWS, Azure, and Google Cloud). Network security policies must allow traffic based on the Fully Qualified Domain Names (FQDNs) and URLs listed below rather than static IP ranges.
Standard Ports Required:
- Port 443 (TCP): HTTPS for secure API communication, OAuth authentication, web portal access, and cloud file downloads.
- Port 8883 (TCP): Secure MQTT over TLS for live device command routing, status updates, and telemetry.
- Port 123 (UDP): Network Time Protocol (NTP) for device time synchronization.
Required Endpoints & URLs for EloView 4
| # | Endpoint / URL | Purpose & Description |
|---|---|---|
| 1 | https://secure-api.eloview.com/prod | Token API / Over-The-Air (OTA) updates / OS 360 warranty checks (outgoing) |
| 2 | https://secure-provisioning.eloview.com/prod | Device provisioning base URL (outgoing) |
| 3 | https://secure-broker.eloview.com:8883 | MQTT Broker URL for real-time device control and status communication (Port 8883) |
| 4 | https://secure-logs.eloview.com | Log file uploads / OTA build distribution / Private content transfers (incoming & outgoing) |
| 5 | https://secure-content.eloview.com | Delivers application and content icons displayed on the device interface |
| 6 | https://secure-auth.eloview.com | OAuth device login, identity verification, and token generation |
| 7 | https://polaris-prod-public-ota.s3.us-west-2.amazonaws.com/systemUpdate | AWS S3 storage bucket hosting OS/firmware OTA update packages and SDK files |
| 8 | *.1e100.net | Google-owned domain wildcard used by core Android OS APIs and underlying cloud services |
| 9 | https://cognito-identity.us-west-2.amazonaws.com | AWS Cognito Identity Pool: Issues temporary credentials for authenticated devices/users to establish live IoT channels |
| 10 | https://cognito-idp.us-west-2.amazonaws.com | AWS Cognito User Pool: Manages user authentication, SSO/MFA, password resets, and EV4 token refreshes |
| 11 | https://polaris-promote-prod.s3.us-west-2.amazonaws.com | AWS S3 storage repository for approved applications, media, and deployment configuration files |
| 12 | https://polaris-scan-prod.s3.us-west-2.amazonaws.com | AWS S3 staging bucket for incoming uploads to undergo Trend Micro antivirus scanning prior to deployment |
| 13 | eloprod.blob.core.windows.net | Azure Blob Storage for content asset hosting and auxiliary deployment packages |
| 14 | http://nuq04s43-in-f4.1e100.net | Specific Google host instance (under *.1e100.net) utilized for Android cloud connectivity verification |
| 15 | https://time.android.com | Network Time Protocol (NTP) service for system clock synchronization |
Firewall Configuration Recommendation: If your firewall or proxy supports wildcard domain allowlisting, configuring
*.eloview.com and *.amazonaws.com will simplify maintenance and ensure future cloud feature additions are supported without interruption.Please report any broken links by emailing elo.support@zebra.com and include a link to the knowledge article