Why is Touch Disabled in Windows 11 Systems?

This article explains why touch may be disabled on Windows 11 systems

Some customers have reported after updating their systems from Windows 10 to Windows 11, the touchscreen stopped working - see below for possible reasons and how to fix.

Has something been applied to the glass?

Often times whenever a computer is updated, IT departments or individuals will place a sticker on the front of the monitor as a visual indication the system has been updated. If you are using one of Elo's Intellitouch, Surface Acoustic Wave (SAW) monitors, you must not place anything on the glass as this will cause touch to stop working. To fix this issue you need to remove anything touching the glass (even if it is on the black border), clean the glass of any sticky residue, then completely remove power to the unit for 30-seconds, then reapply power. The touch should work after that. For more about this, see our knowledge article Touch Not Working on Parts of Screen or At All

Is the touchscreen disabled in Device Manager?
There have been reports that some Windows 11 Operating Systems automatically disable the HID Compliant Touchcreen in Device Manager. See below for how to check and fix.

1. Open Windows 11 Device Manager by typing "Device Manager" in the Windows 11 search field. Then choose Device Manager from the Best match menu.

2. Expand the Human Interface Devices section and click on HID-compliant touch screen

3. Click on Action in the top tool bar, then choose Enable device

4. The touchscreen should now be enabled. Check by right clicking on HID-compliant touch screen

The Device status should state "This device is working properly."

Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article

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This article explains why touch may be disabled on Windows 11 systems