This article provides detailed information and an explanation of Elo's Advance Unit Replacement (AUR) Program

Overview

Elo's Advance Unit Replacement (AUR) is an optional warranty service designed to minimize device downtime. If a device requires service and cannot be resolved through phone support, Elo ships a replacement unit by the next business day.

Key Features

• Easy Enrollment: Available at the time of equipment purchase or within one year thereafter.

• Simple Process: Submit and track claims online via Elo's portal.

• Rapid Replacement: Unresolved issues result in next-business-day shipment of a replacement unit.

• Cost Coverage: Elo covers shipping costs for replacement units.

How AUR Works

1. Request RMA: Submit a Return Material Authorization (RMA) request through Elo's online portal.

2. Replacement Shipped: Upon verification and RMA issuance, Elo ships a replacement unit with return instructions.

3. Return Defective Unit: Return the defective unit to Elo within 15 business days following the provided instructions.

Purchasing AUR

• Availability: AUR coverage is available wherever Elo devices are sold in the United States. Select coverage is available in other countries; contact an Elo Sales Representative for details.

• Product Eligibility: AUR is offered for various product lines, including:

  • Interactive Digital Signage (IDS): 32-65 inch Large Format Signage and Open Frames

  • All-in-One Devices: I-Series Windows, PayPoint®, EloPOS™

  • I-Series Android & Elo Pay 7 inch: Various warranty coverage options

  • Touchscreen Monitors: Monitors & Small Format Open Frame

  • Computers: Elo Computer Module (ECM), EloPOS™ Pack

  • Elo Backpack®: Various warranty coverage options

  • Mobile Computers: M50, M60

Additional Information

• Return & Repair Policy: Refer to Elo's official Return and Repair Policy for comprehensive terms and conditions.

• Contact: For further assistance or to purchase AUR coverage, contact your Elo Sales Representative or visit Elo's official website.