This article provides detailed information about Elo's Battery Replacement program

EloCare Battery Replacement

Overview

EloCare Battery Replacement provides a warranty service for replacing batteries in select Elo mobile computing devices. If a battery is damaged or its health falls below 80%, Elo offers a hassle-free replacement process to ensure your device continues to operate at peak performance.

Qualifying Products

Battery replacement warranties are available for the following Elo mobile computers:

• M51

• Elo Pay M100

Coverage options:

• 3-Year Warranty, Quantity 1: Elo P/N: E654254

• 3-Year Warranty, Quantity 2: Elo P/N: E654820

Note: Replacement is applicable if the battery is damaged or the health is below 80%. Battery health status can be determined using the device's diagnostic app.

How It Works

1. Check Battery Performance: Use the device's diagnostic app to verify that battery health is below 80%.

2. Request RMA: Submit a Returned Material Authorization (RMA) request through Elo's online portal, selecting "Battery Replacement" as the reason for return.

3. Replacement Battery Shipped: Upon approval, instructions will be provided, and a new battery will be shipped to you promptly.

Purchasing a Battery Replacement Warranty

Battery replacement warranties for select devices are available wherever Elo devices are sold. Contact your Elo Sales Representative for more information.

Additional Terms

• Eligibility: Only applicable for select Elo devices.

• Battery Recycling: Elo does not recycle used batteries.

• Terms and Conditions: Additional terms and conditions apply. Refer to Elo's Return and Repair Policy for more information.