This article provides detailed information about Elo's Extended Warranty program

EloCare Extended Warranty

Overview

EloCare Extended Warranty extends the standard factory warranty for up to five years, aligning product coverage with planned life cycles. In the event of an issue, the device is shipped to Elo, repaired, and returned to the customer.

Features and Benefits

• Extended Coverage: Up to 5 years of total warranty coverage.

• Comprehensive Service: Includes replacement parts, repair labor, and return shipping.

• Customer Responsibility: Shipping the device to Elo's repair facility.

• Turnaround Time: Typical turnaround from receipt to shipment is 14 business days.

Purchasing an Extended Warranty

• Availability: Available wherever Elo devices are sold.

• Purchase Window: At the time of device purchase or up to one year after.

• Contact: Reach out to your Elo Sales Representative for more information.

Qualifying Products & Offerings

Below is a list of qualifying products along with their respective extended warranty coverage options and part numbers:

All-in-One Devices

I-Series Windows, PayPoint, EloPOS

• 4-Year Warranty: P/N E819598

• 5-Year Warranty: P/N E819795

I-Series Android, Elo Pay 7 inch, Elo Pay 22 inch

• 3-Year Warranty: P/N E819394

• 4-Year Warranty: P/N E819598

• 5-Year Warranty: P/N E819795

• 3-Year Warranty + ADP: P/N E130329

• 4-Year Warranty + ADP: P/N E130530

• 5-Year Warranty + ADP: P/N E130719

Touchscreen Monitors

Monitors & Small Format Open Frame

• 4-Year Warranty: P/N E898247

• 5-Year Warranty: P/N E898449

Computers

Elo Computer Module (ECM), EloPOS™ Pack

• 4-Year Warranty: P/N E896120

• 5-Year Warranty: P/N E896322

Elo Backpack®

• 3-Year Warranty: P/N E895914

• 4-Year Warranty: P/N E896120

• 5-Year Warranty: P/N E896322

Mobile Computers*

M50, M51, Elo Pay M60, Elo Pay M100

• 2-Year Warranty: P/N E764955

• 3-Year Warranty: P/N E765148

• 4-Year Warranty: P/N E765352

• 5-Year Warranty: P/N E765553

• 2-Year Warranty + AUR: P/N E765759

• 3-Year Warranty + AUR: P/N E765956

• 4-Year Warranty + AUR: P/N E766156

• 5-Year Warranty + AUR: P/N E766346

• 3-Year Warranty + ADP: P/N E672040

• 5-Year Warranty + ADP: P/N E672239

*Note: Battery coverage is not included. For battery warranty options, refer to Elo's Battery Replacement Warranty page.

Accessories

Stands

• 3-Year Warranty: P/N E375367

• 4-Year Warranty: P/N E375573

• 5-Year Warranty: P/N E375771

• 2-Year Warranty + ADP: P/N E375970

• 3-Year Warranty + ADP: P/N E376169

• 4-Year Warranty + ADP: P/N E376362

• 5-Year Warranty + ADP: P/N E376547

Additional Terms

For detailed terms and conditions, refer to Elo's Return and Repair Policy.