This article provides detailed information about Elo's Accidental Damage Protection (ADP) Program

EloCare Accidental Damage Protection (ADP)

Overview

EloCare Accidental Damage Protection (ADP) offers coverage for unintentional damage to eligible Elo devices, including:

• Drops

• Impacts

• Exposure to food or spilled liquids

ADP simplifies the claim process with no hidden fees or deductibles.

Features

• Easy Enrollment: Purchase with the device or within one year of the standard warranty expiration.

• Simple Claims Process: Submit and track claims online.

• Enhanced Coverage: Protects against damage not covered by the standard warranty.

• Cost Savings: Avoids unexpected out-of-warranty repair costs.

Claim Process

1. Request RMA: Initiate a claim by specifying "Physical Damage" as the reason when submitting a Returned Material Authorization (RMA).

2. RMA Issued: Upon verification, receive an RMA number and further instructions.

3. Device Repair or Replacement:

   • With Advance Unit Replacement (AUR): Replacement device ships next business day.

   • Without AUR: Device is repaired and returned within 14 business days upon receipt.

Purchasing ADP

ADP is available wherever Elo devices are sold. Contact your Elo Sales Representative for more information.

Qualifying Products and Warranty Coverage

Below is a list of qualifying products along with their respective warranty coverage options and part numbers:

Mobile Computers (M50, M60)

• 3-Year ADP: P/N E672040

• 5-Year ADP: P/N E672239

• 1-Year AUR + ADP: P/N E894512

• 3-Year AUR + ADP: P/N E672440

• 5-Year AUR + ADP: P/N E672646

All-in-One Devices (I-Series 4 for Android, Elo Pay 7", Elo Pay 22")

• 3-Year ADP: P/N E130329

• 4-Year ADP: P/N E130530

• 5-Year ADP: P/N E130719

• 2-Year AUR + ADP: P/N E131490

• 3-Year AUR + ADP: P/N E131674

• 4-Year AUR + ADP: P/N E131859

• 5-Year AUR + ADP: P/N E132053

Note: Each device is eligible for one initial ADP claim, after which it reverts to standard warranty coverage.

Additional Terms

For detailed terms and conditions, refer to Elo's Return and Repair Policy.