Why is touch working in OSD menu but not on the computer?

This article explains why touch may work in the monitor’s OSD menu but not respond when connected to a computer, and how to resolve the issue.

Issue

Some Elo IDS touchmonitors have touch capabilities in moniotor's on-screen display (OSD) menu even without a USB cable connected. If you see an issue where the touchscreen responds correctly in the (OSD) menu, but does not respond when connected to a computer, see below troubleshooting steps.

⚠️ Important: If touch works in the OSD menu, the touchscreen hardware is functioning properly. The issue is typically related to USB communication, system configuration, or display mapping.

Cause

When touch works in the OSD but not on the computer, it indicates that:

The touchscreen controller and sensor are working correctly
The issue is related to the USB connection, operating system, or configuration

Resolution

1. Verify Touch is Detected by the Computer

On Windows systems:

Open Device Manager
Expand Human Interface Devices
Look for HID-compliant touch screen

⚠️ If no HID touch device appears, the computer is not detecting the touchscreen. This usually indicates a USB connection or hardware communication issue.

2. Configure Touch for Multiple Displays (Most Common Fix)

In multi-monitor environments, touch input may be assigned to the wrong display.

Open Control Panel
Select Tablet PC Settings
Click Setup
Choose Touch input
Follow the on-screen prompts to map touch to each display

💡 This is the most common resolution when multiple monitors are connected to a single PC.

3. Check USB Connections

Ensure the USB cable is connected from the monitor to the PC
Only use an Elo manufactured or approved USB cable which allows data, video, and touch.
Avoid USB hubs if possible

⚠️ Some USB hubs or low-power ports may prevent proper touchscreen detection.

4. Test Without USB Hubs or Use a Powered Hub

If multiple touchscreens are connected:

Connect each monitor directly to the PC
Or use a powered USB hub

5. Reinstall or Refresh Touch Drivers

Open Device Manager
Remove all HID-compliant touch screen devices
Restart the computer
Allow Windows to automatically reinstall drivers

6. Test the Monitor on Another Computer

To isolate the issue:

Connect the monitor to a different computer
Use direct USB and video connections

💡 If touch works on another system, the issue is related to the original computer or configuration.

7. Verify Firmware Consistency (Advanced)

If multiple units are affected:

Check firmware versions across all monitors
Update firmware if discrepancies are found

Summary

If touch works in the OSD menu but not on the PC, the touchscreen hardware is functioning correctly. The issue is typically caused by:

Incorrect display mapping
USB connection or power limitations
Driver or operating system configuration

Following the steps above will resolve the majority of cases.

Need Additional Help?

If the issue persists after completing these steps, please contact Elo Technical Support:

Submit a Support Ticket
Email: support@elotouch.com

Please report any broken links by emailing support@elotouch.com and include a link to the knowledge article

Search

Welcome to Elo Support