This article describes how to recover the Operating System on an Elo PayPoint with Windows device

If for any reason the touchcomputer’s operating system needs to be recovered TO FACTORY SETTINGS, you can recover your system by following procedures below. PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS. Please be sure to backup all data, settings, and customer-installed software before proceeding.

Recovering the Operating System

1. Power off your system.

2. Power on your system.

3. After the Elo splash screen (shown below) appears, press “↑” or “↓” repeatedly to pause on Windows Boot Manager.



4. Select either to Restore OS 32bit or Restore OS 64bit depending on your OS environment.



5. The following User Interface (UI) will appear: 



6. Select Restore OS. The system will automatically test your hardware. Once the process completes, click the Start button to perform the system recovery function. 



7. The following process will reformat the primary hard drive. Please back up your data before performing the recovery process. 



8. Once completed, click the Close button. The system will return to the main menu of the Elo Recovery Solution. Click the Exit button to restart your system.

All data is deleted during the recovery process. The user should back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software. The end user must adhere to Microsoft's Licensing Agreement. 

The above information can be found in the PayPoint User's Manual on pages 15-17